Question 1

What is PropFollow?

Accepted Answer

PropFollow is a property showcase and buyer tracking platform built for Malaysian property agents. It helps you create professional property pages, share personalized tracking links via WhatsApp, track buyer interest automatically, and manage follow-ups — all from one dashboard.

Question 2

Who is PropFollow for?

Accepted Answer

PropFollow is designed for Real Estate Negotiators (RENs), Probationary Estate Agents (PEAs), and property agencies in Malaysia. Whether you sell condos, landed houses, or new launches — if you share properties via WhatsApp, PropFollow helps you track buyer interest.

Question 3

Is PropFollow a CRM?

Accepted Answer

No. PropFollow is focused on property showcasing and buyer tracking. It manages property shares, views, interest responses, and follow-ups — not full sales pipeline management. Think of it as a specialized tool that sits alongside your existing workflow.

Question 4

Do I need to be a registered REN to use PropFollow?

Accepted Answer

You can sign up and try the Free plan without any verification. However, paid features are designed for BOVAEP-registered RENs and PEAs. PropFollow is a tool — you are responsible for your own licensing compliance.

Question 5

Is PropFollow available outside Malaysia?

Accepted Answer

PropFollow is currently built specifically for the Malaysian property market. The pricing, compliance features, and mortgage calculator use Malaysian standards (MYR, BOVAEP, Maybank rates). We may expand to other markets in the future.

Question 6

How is PropFollow different from property portals like PropertyGuru or iProperty?

Accepted Answer

Property portals are listing marketplaces where buyers browse. PropFollow is a personal tracking tool — you share your own property page via WhatsApp and see exactly who viewed it, how many times, and their interest level. There is no public marketplace.

Question 7

Can I use PropFollow for rental properties?

Accepted Answer

Yes. PropFollow works for any type of property listing — sales, rentals, new launches, sub-sales, or commercial properties. The tracking and follow-up features work the same way regardless of property type.

Question 8

How do I create a property page?

Accepted Answer

Log in to your dashboard, click 'Add Property', upload photos, fill in the details (price, location, specs), and publish. It takes about 60 seconds. Your property gets a unique shareable link instantly.

Question 9

What does a property showcase page look like?

Accepted Answer

Each property gets a clean, mobile-friendly page with a photo gallery, property details, pricing, a built-in mortgage calculator, and your agent contact card. Buyers can react with interest levels and contact you directly.

Question 10

What is the buyer watermark?

Accepted Answer

Each shared property page displays "Prepared for: [Buyer Name]" to personalize the experience and discourage uncontrolled forwarding. This makes buyers feel the page was made just for them.

Question 11

How does the mortgage calculator work?

Accepted Answer

Every property page includes a built-in mortgage calculator using current Malaysian bank rates. Buyers can instantly see monthly repayments based on the property price, down payment, and loan tenure — helping them qualify themselves before contacting you.

Question 12

What are buyer reactions?

Accepted Answer

When buyers view your property page, they can react with interest levels like 'Interested', 'Need Info', or 'Not Suitable'. These reactions appear on your dashboard so you can prioritize follow-ups based on real buyer intent.

Question 13

How does the follow-up dashboard work?

Accepted Answer

Your dashboard shows all buyer views and reactions. You can see who viewed your properties, their interest level, and when they last visited. Mark follow-up statuses like Called, Viewing Set, Offer Made, or Closed to track your progress.

Question 14

Can I edit a property after publishing?

Accepted Answer

Yes. You can edit photos, pricing, details, and status anytime. Changes are reflected immediately on the shared link — buyers always see the latest version.

Question 15

Can I mark a property as sold?

Accepted Answer

Yes. You can change the property status to Sold, Rented, or Inactive. Sold properties show a 'Sold' badge on the showcase page but remain accessible for your records.

Question 16

What is the BOVAEP compliance report?

Accepted Answer

PropFollow can generate a compliance report showing all buyer interactions — views, clicks, reactions, and follow-up activities with timestamps. This is useful for BOVAEP audits and REN license renewals where you need to demonstrate professional conduct.

Question 17

How does property sharing work?

Accepted Answer

Select a contact, choose a property, and PropFollow generates a unique tracking link. WhatsApp opens with a prefilled message — you just tap Send. The system tracks when your buyer views the property and their interest level.

Question 18

Does PropFollow send WhatsApp messages automatically?

Accepted Answer

No. PropFollow opens WhatsApp with a prefilled message, but you always send manually. There is no WhatsApp API, no automation, and no bulk sending. You stay in full control of every conversation.

Question 19

Can I share properties via channels other than WhatsApp?

Accepted Answer

Yes. PropFollow supports sharing via WhatsApp and a copy-link option. WhatsApp is the primary method, but you can copy the link and paste it on Facebook groups, Instagram, Telegram, or any platform.

Question 20

What tracking data do I get when a buyer views my property?

Accepted Answer

You can see the buyer's name, how many times they viewed the page, which device they used, when they last visited, and their interest reaction. This helps you identify hot leads and prioritize your follow-ups.

Question 21

Can I generate a QR code for my property?

Accepted Answer

Yes. Every property has a QR code you can download and use on flyers, banners, business cards, or open house materials. When scanned, it takes the buyer directly to your property showcase page with full tracking.

Question 22

Can I share the same property to multiple buyers?

Accepted Answer

Yes. You can share the same property link to as many buyers as you want. Each view is tracked individually, so you can see engagement from all buyers on your dashboard.

Question 23

What happens when a buyer forwards my link to someone else?

Accepted Answer

The forwarded link still works and views are still tracked. However, the buyer watermark shows the original recipient's name, which naturally discourages uncontrolled forwarding and helps you identify the source.

Question 24

Can I share properties on Facebook groups or social media?

Accepted Answer

Yes. Copy the property link and paste it anywhere — Facebook groups, Instagram bio, Twitter, or any platform. The link generates a rich preview with the property photo and details. All views are tracked.

Question 25

Does PropFollow work with WhatsApp Status?

Accepted Answer

Yes. You can copy your property link and post it as a WhatsApp Status. Anyone who taps it will be taken to your property page, and their view will be tracked on your dashboard.

Question 26

Can I try PropFollow for free?

Accepted Answer

Yes. The Free plan lets you list 1 active property with full tracking features — showcase page, WhatsApp sharing, buyer reactions, follow-up dashboard, and mortgage calculator. No credit card required. No time limit.

Question 27

What plans are available?

Accepted Answer

We offer three plans: Free (1 property), Starter at RM29/month (10 properties), and Pro at RM49/month (unlimited properties). All plans include the same features — the only difference is how many properties you can list.

Question 28

How does billing work?

Accepted Answer

We use FPX (online banking) for payments. Select your plan, complete the payment via your bank, and your subscription activates immediately. You will receive a monthly payment link when your subscription renews.

Question 29

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can upgrade anytime and the change takes effect immediately. When downgrading, the change takes effect at the end of your current billing period. If you exceed the property limit, you will need to archive some properties.

Question 30

Is there a refund policy?

Accepted Answer

Yes. If you are not satisfied within the first 7 days of a paid plan, contact us for a full refund. After 7 days, fees are non-refundable but you can cancel anytime to prevent future charges. See our Refund Policy for details.

Question 31

Do I need a credit card to sign up?

Accepted Answer

No. The Free plan requires no payment information at all. For paid plans, we use FPX (online banking) — no credit card needed. You pay directly from your Malaysian bank account.

Question 32

What happens when my subscription expires?

Accepted Answer

Your account reverts to the Free plan. Your properties and data are preserved, but only 1 property remains active. You can reactivate anytime by subscribing again — nothing is deleted.

Question 33

Is my data safe with PropFollow?

Accepted Answer

Yes. PropFollow uses Supabase (powered by AWS) for data storage with encryption at rest and in transit. Your data is stored securely and never shared with third parties. We comply with Malaysia's Personal Data Protection Act (PDPA) 2010.

Question 34

Can buyers see other buyers' information?

Accepted Answer

No. Each buyer only sees the property page. They cannot see other buyers' names, contact details, or reactions. Only you (the agent) can see the full engagement dashboard.

Question 35

Does PropFollow comply with PDPA 2010?

Accepted Answer

Yes. PropFollow collects only necessary data (name, contact) for property enquiries. Buyer data is visible only to the listing agent. We do not sell or share personal data with third parties. See our Privacy Policy for full details.

Question 36

Can I delete my account and all data?

Accepted Answer

Yes. You can request full account deletion by contacting us. All your properties, leads, and personal data will be permanently removed within 30 days, in compliance with PDPA 2010.

Question 37

Who can see my property pages?

Accepted Answer

Only people you share the link with. Property pages are not listed on any public marketplace. You control who you share your listings with.

Question 38

Does PropFollow work on mobile?

Accepted Answer

Yes. PropFollow is fully mobile-responsive. Both the agent dashboard and buyer showcase pages are designed for mobile-first use — perfect for agents who work on the go.

Question 39

Do I need to download an app?

Accepted Answer

No. PropFollow is a web application that works in any browser — Chrome, Safari, Firefox, or Edge. No app download needed. Just go to propfollow.com and log in.

Question 40

Can I use PropFollow on my laptop and phone?

Accepted Answer

Yes. Your account works on any device with a browser. Changes sync automatically — add a property on your laptop and share it from your phone.

Question 41

How many photos can I upload per property?

Accepted Answer

You can upload multiple high-quality photos per property. We recommend 5–15 photos to give buyers a complete view. Photos are automatically optimized for fast loading on mobile.

Question 42

What browsers are supported?

Accepted Answer

PropFollow works on all modern browsers — Google Chrome, Safari, Firefox, Microsoft Edge, and Samsung Internet. We recommend using the latest version for the best experience.

Question 43

Can I use PropFollow with Google login?

Accepted Answer

Yes. You can sign up and log in with your Google account for a faster, password-free experience. You can also use email and password if you prefer.

Question 44

I forgot my password. How do I reset it?

Accepted Answer

Click 'Forgot Password' on the login page, enter your email, and we will send you a password reset link. Click the link in the email and set your new password. The link expires after 1 hour.

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