Refund Policy

1. 7-Day Money-Back Guarantee

If you are not entirely satisfied with your experience within the first seven (7) days of your initial upgrade to any paid subscription tier, you may contact us at hello@propfollow.com to request a full refund of your subscription fee.

Administrative Deductions: To cover administrative overhead and manual payment infrastructure processing costs, all approved refunds may be subject to a nominal transaction deduction fee (up to RM5.00) depending on the payment gateway or bank routing method used.

Anti-Abuse Clause: The 7-day money-back guarantee applies strictly to a user's first-time subscription to the platform. Users who register multiple accounts or repeatedly subscribe and cancel to circumvent limits are explicitly ineligible for a refund.

2. No Refunds After 7 Days

Due to the instant provision of cloud software assets, tracking architecture, and live data dashboard access, all subscription payments are strictly non-refundable after the initial 7-day window has closed. This non-refundable policy applies universally to:

• Partial or unused monthly billing periods.
• Unused portions of an annual upfront plan.
• Mid-cycle tier switches.

3. Service Interruptions & Service Level Exceptions

While we target maximum operational uptime, PropFollow relies on global digital infrastructure. If our software experiences continuous, unscheduled platform downtime exceeding seventy-two (72) consecutive hours — and the outage is directly attributable to our proprietary system code rather than upstream third-party cloud hosting providers or local telecommunication faults — PropFollow may, at its sole discretion, issue a pro-rated account credit or billing adjustment.

Scheduled operational maintenance announced in advance via email or in-app dashboard alerts does not qualify as platform downtime.

4. Termination for System Breach

If your platform access is suspended, restricted, or permanently terminated by our administration due to a structural violation of our Terms of Service, a breach of the PDPA 2010, or fraudulent listing behavior, you forfeit all rights to any outstanding balances. No refunds, credits, or fee adjustments will be issued under any circumstances for terminated accounts.

5. Payment Disputes & Chargebacks

We are fully committed to resolving billing inquiries amicably. Users are expected to contact platform support directly at hello@propfollow.com before initiating a formal transaction dispute with their financial institution. Raising a payment dispute or chargeback without prior consultation with our billing team will result in the immediate, automatic suspension of your active property tracking links to protect system integrity.

6. Account Downgrades

You retain the right to downgrade your subscription tier or transition back to our Free Tier at any point. To ensure smooth data transitions, downgrades will officially take effect at the absolute end of your current active billing cycle. No pro-rated refunds or immediate cash-back adjustments will be distributed for mid-cycle tier reductions.

7. Governing Law

This Refund Policy is integrated into our platform's overarching legal framework and shall be governed by and construed in accordance with the laws of Malaysia, with exclusive legal jurisdiction resting in the relevant courts of Kuching, Sarawak.